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Privacy Policy

XFLAME PRIVACY POLICY

XFlame is a pioneer in online privacy. XFlame has created this privacy statement to provide you with clear and concise information about our data practices. You will understand what we collect, why we collect it and what we do with it. Any and all applications, services, or technology (collectively referred to as "Services'') in XFlame website are covered by this policy.

Privacy Policy

INFORMATION COLLECT INFORMATION COLLECT

  1. Account Level

    At an Account Level, we collect and utilize the information you give us in order to facilitate your purchase and management of Services, as well as to provide you with assistance for those Services. Contractual consent is utilized for some information, whereas informed consent can be revoked at any moment.

    Information Collected: In order to create an account, place an order, register our services (cloud server, web hosting, domain,…etc), or request support, our site utilizes forms in which you provide us with contact information (such as your name, address, phone number, billing information, IP address, and email address). Our support requests and other information linked to your account and Services may also be collected as you interact with your account.

    Legal Requirement: This information is legally and/or contractually mandated in order to acquire and utilize Services. We must be able to validate this information, for example, if our payment processor asks us to. The ability to serve legal notifications on you is also a requirement for several of the services we provide. Or purchasing a domain name from us entails the collecting of these details. Additionally, we must verify the correctness of the information you supply and send any required alerts to the domain you provide us with (s).By using this service and consenting to its collection, use, and storage for these purposes, you and this service provider have formed a legally binding relationship.

    1. How do we use this information?

      Sending Emails. Legally Required: As previously stated, we use email to interact with you, confirm your orders, transmit requested information, and serve legally or contractually needed notifications.

      Sending Emails: Service Communications & Promotional Communications: We also may use this information when it is important for us to contact you regarding functionality changes to Services you have purchased and/or our website and provide customer service (“Service Communications”.) By creating an account with us and/or purchasing our Services, you agree to receive these types of communication and acknowledge that they are not optional. We also use this information to share details about new services and special offers we think you'll find valuable (“Promotional Communications”.)

      Legally Required Disclosure: We will never share your information without your consent or in a manner that is inconsistent with the terms of this agreement. However, if it is mandated by law or government or if we must comply with a legal procedure, this is the only time we can go against our own best interests. We will only cooperate if the given paperwork fulfills the necessary legal criteria in each of these scenarios.

      Changes in Our Practices: This privacy statement will be updated if our information-handling policies or other privacy factors change. Prior to a change being effective, we will post a notice on our site, and we may also attempt to notify you via an email of the privacy changes, if required.

    2. Retention & Deletion of Account Information

      Personal Information Following Termination of Account: In the event that your XFlame account is terminated, all of your personally identifiable information is marked as "deactivated" in our related databases. However, you should be aware that deactivating your account does not remove your personal information from our database. Because of this, and in accordance with applicable rules and regulations, we may keep and utilize any personally identifiable information you provide.

  2. Site Usage Level

    1. Device Information:

      For example, we gather your IP address and cookie information from your devices (computers, mobile phones, tablets) so that we can identify your devices and offer you with legal notifications, support services, and tailored experiences on our site and emails. Using our cookie tools, you may opt out of certain sorts of collection and use.

    2. Information from Others:

      All of us at the XFlame site are committed to making it even better for you over time. We, like many businesses, rely on third parties to keep track of your browsing habits, spot glitches in our systems, and suggest ways to make it better for you. The following are a few of the tools we employ and what they accomplish:

      Log file: To assist diagnose problems with our server and run our website, we utilize information obtained about you from log files given by third-party tracking partners (for example, your IP address). In addition to demographic data, we collect these data in order to enhance your shopping and browsing experiences on our site. Non-personally identifiable information will not be connected to this

      Cookie: Your session information is stored in cookies on our site. In order to better serve you, we tie the data collected by cookies directly to the personal information you give us.

    3. Testimonials

      We post customer testimonials on our website which may contain personally identifiable information. We do obtain the customer's consent via email, prior to posting the testimonial, to post their name along with their testimonial. If you would like to request the removal of your testimonial from the site contact us at [email protected]

HOW WE SHARE THIS INFORMATION? HOW WE SHARE THIS INFORMATION?

XFlame will use the information we collect about you for the purposes outlined in this Privacy Policy, including to provide you with the services you've requested. Unless one of the following circumstances apply, we do not share personally identifiable information about our customers with companies, organizations, or individuals outside of XFlame:

  1. Within XFlame

    Information may also be shared within XFlame to provide support and delivery of Services you purchase.

  2. For Legal and Other Purposes

    XFlame may access, preserve and disclose information to investigate, prevent, or take action in connection with: (i) legal process and legal requests; (ii) claims that any content violates the rights of third-parties; (iii) requests for customer service; (iv) technical issues; (v) protecting the rights, property or personal safety of XFlame, its users or the public; (vi) establishing or exercising our legal rights or defending against legal claims; or (vii) as otherwise required by law. This may include responding to lawful governmental requests

SITE SECURITY SITE SECURITY

We've implemented a variety of security precautions to keep your personal information safe from unauthorized access, disclosure, or destruction. In order to protect your personal data, we use 128-bit SSL encryption. On the internet, there is no technique of electronic storage or communication that is completely secure. So we can't guarantee that it's completely safe.

CHILDREN’s PRIVACY CHILDREN’s PRIVACY

We cater to a broad cross-section of society with our services. Children under the age of 18 cannot be identified by us without their consent or in accordance with applicable legislation, and we do not intentionally collect, use, or distribute information that may be used to do so.

DATA PROCESSING & TRANSFERING DATA PROCESSING & TRANSFERING

This Privacy Policy outlines the ways in which we may collect, use, and disclose your personal information when you use or interact with any of our Services. We will only do this if it is necessary for the performance of our contract with you, if we have your permission, or if the appropriate standard contractual clauses are applicable. Anywhere in the world you may be, you recognize that your data is being sent straight to our Emirati servers and that XFlame has the right to process it there. By agreeing to this Privacy Policy, you also give us permission to store, process, transmit, and otherwise make use of your information in countries other than your own. If you live in one of these countries, you may not have the same level of privacy protection as you would in your own nation. By using our Services, you agree to the transfer of your personal information to these countries.

  1. Compliance with legal, regulatory and law enforcement requests

    Cooperative efforts are made to enforce and adhere to all applicable laws by both government and private sector entities. Our sole discretion dictates that we may disclose any information about you to government and law enforcement officials or private parties as we deem necessary or appropriate to protect our property and rights or those of a third party, to protect the safety of the public or any individual, or to prevent or stop activity we consider illegal or unethical.

  2. ICANN or ccTLD Rules

    Depending on the circumstances, XFlame may be forced by law to share your personal information to a third party. When you register a domain name with us, we will also share your information with ICANN, registrar, and ccTLD rules, laws, and policies. Transferring registration information to the registry operator and escrow provider, as well as publishing it if needed by ICANN or other third parties with a genuine legal interest in such information, is essential for the Internet's security, stability, and resiliency.

OTHER IMPORTANT INFORMATION OTHER IMPORTANT INFORMATION

This Privacy Policy Applies Only to XFlame. This Privacy Policy does not apply to the practices of companies that XFlame does not own or control, or to people that XFlame does not employ or manage. In addition, some third-party products such as SMS Brandname, may have different privacy policies and practices that are not subject to this Privacy Policy. These products will be identified in the Details for Specific Products and Services section.

CHANGES CHANGES

We may update this Privacy Policy from time to time, so you should check it periodically. If we make changes that are material, we will provide you with appropriate notice before such changes take effect.

QUESTIONS & SUGGESTIONS QUESTIONS & SUGGESTIONS

If you have questions, suggestions or wish to make a complaint, please complete a feedback form or you can contact us at XFlame Support via:

Email: [email protected]

Phone: (0971) 523251-183

Head Office: Office 13 & 14 Ground floor, The Iridium Building, Umm Suqeim Road, Al Barsha 1, Dubai, United Arab Emirates